Terms & Privacy
Animal Traps & Supplies is proud to uphold the highest customer service standard. We'll work closely with you to recommend the most appropriate and cost-effective trapping equipment for your wildlife management needs. Once we ensure product availability, and for any discrepancies in shipping costs, your order will be shipped as soon as possible. If there are any changes, we will contact you by email or phone to resolve any issues.
Please call (800) 674-3236 to obtain an RMA number before returning any products. Please include the invoice number, date of order, and reason for return. All products must be returned in original cartons.
Products damaged in transit must be reported to us immediately upon receipt and will be replaced with a similar product. Return of any incorrect product shipments will be given full credit, assuming we are notified within 7 days of receipt. All unused items may be returned for a full refund or credit within 30 days, no returns/refunds on baits or lures. Return of undamaged products is subject to a 20% re-stocking fee (minimum of $10) and shipping costs will not be refunded. No re-stocking fee will be applied if you order an alternate, or replacement product, or if the balance is used as a credit. Credits must be used within 30 days.
Privacy: Your personal information is of the utmost concern to us, and we take measures to ensure that your payment and address information is secure. The sensitive information used to process your order will never be sold, bartered or exchanged in any way. All personal information, including email addresses, will be used only for Animal Traps & Supplies business purposes.
If you have any questions or concerns, please contact us at (800) 674-3236.
Free Shipping: A.T.S. can use any shipping method available including but not limited to FedEx, UPS, USPS, and most free shipping offers are only to the 48 lower states; please contact us for shipments to Alaska, and Hawaii. Some free shipping is directly from the manufacturer, and might be delivered on a pallet with a semi truck and trailer. A residential adddress, lift gate service, inside delivery, delivery appointmets, etc. might require an additional charge.
PayPal Fee: PaylPal charges a huge transaction fee even if you cancel an order, PayPal returns and cancellations are subject to their fees, and will not be refunded by PayPal or ATS. ATS can not afford to lose money on orders that never happen, please DO NOT use PayPal when shopping online, with us or anyone. They are a scam, and should not keep people's money if they cancel...
I would not use PayPal if you think you might need to cancel an order, they will not give you their transaction fee back. Using a credit card is still the best way to shoip online. Credit card companies do not charge these ridiculous fees.