Shipping & Returns
Return Policy: Please call (231) 252-4450 to obtain a RMA number prior to returning any products. Please state invoice number, date of order and reason for return. All products must be returned in original cartons within 30 days of receipt.
Products damaged in transit must be reported to us immediately upon receipt and will be replaced with a like product. Return of any incorrect product shipments will be given full credit, provided we are notified within 7 days of receipt.
Return of undamaged, or refused deliveries are subject to a 20% re-stocking fee (minimum of $10) and shipping costs will not be refunded. No re-stocking fee will be applied if you order an alternate, or replacement product, or if the balance is used as a credit. Credit must be used within 30 days. Used merchadise will not be credited and will be immediately discarded for biosecurity reasons. Shipping charges and return shipping costs are non-refundable.
Returns of items that had free shipping, will be charged the actual shipping cost we had to pay to ship it.
Free Shipping: A.T.S. can use any shipping method available including but not limited to FedEx, UPS, USPS, and most free shipping offers are only to the 48 lower states, and is standard ground shipping 1-4 days; please contact us for shipments to Alaska, and Hawaii. Some free shipping is directly from the manufacturer, and might be delivered on a pallet with a semi truck and trailer. A residential adddress, lift gate service, inside delivery, delivery appointmets, etc. might require an additional charge.
For all Next Day, or Two Day Air orders we must have the order by 3pm EST, the actual pick up time for UPS is 4pm. Please keep in mind UPS & FedEx do not work on the weekends, only M-F. We are located in Michigan, Eastern Time Zone.