Shipping & Returns
Return Policy: Please call (800) 674-3236 to obtain a RMA number prior to returning any products. Please state invoice number, date of order and reason for return. All products must be returned in original cartons.
Products damaged in transit must be reported to us immediately upon receipt and will be replaced with a like product. Return of any incorrect product shipments will be given full credit, provided we are notified within 7 days of receipt. Return of undamaged products are subject to a 20% re-stocking fee (minimum of $10) and shipping costs will not be refunded. No re-stocking fee will be applied if you order an alternate, or replacement product, or if the balance is used as a credit. Credit must be used within 30 days.
Free Shipping: A.T.S. can use any shipping method available including but not limited to FedEx, UPS, USPS, and most free shipping offers are only to the 48 lower states; please contact us for shipments to Alaska, and Hawaii. Some free shipping is directly from the manufacturer, and might be delivered on a pallet with a semi truck and trailer. A residential adddress, lift gate service, inside delivery, delivery appointmets, etc. might require an additional charge.
PayPal Fee: PaylPal charges a transaction fee even if you cancel an order, PayPal returns and cancellations are subject to their fees, and will not be refunded by PayPal or ATS.